The sales department stands in the front line, facing the customers and shouldering the mission of developing markets, be it a new customer recommended by word of mouth, a customer base developed through telephone marketing, or other potential customers. From pre-sales proposal, education and training to project final acceptance, the sales department is involved in the whole process, not only knowing our customers best but also acting as the bridge for communication between the company and the customer.

During the project implementation, the sales department works hand in hand with the engineering department to confirm and meet the customer’s needs. Therefore, in addition to recommending and selling products, it must possess the ability to solve customer problems, understanding the products, mastering the expected benefits and difficulties of the customers, and having passion for the work and the customers, in order to find the best solutions for the customers.

The completion of a project is the beginning of after-sales service. The technical service department is the guardian of continuous care for the customer. Through telephone support, remote connection and on-site service, it provides various forms of services to meet customer needs; its interaction with customers is the most frequent and the longest in time.

Many of Hanglong’s new customers come to us through recommendations from our old customers; this mostly thanks to the contribution of the technical service department. Through the passing down of know-how and experience, and a standardized Q&A collection, the technical service department can quickly handle and respond to customer problems. In addition to this, they have patience and an extensive knowledge in the field of IT, such as those of the Internet and servers, to enable staff to dig out the real source of the problem. Because of this, most of our staff in the technical service department are senior colleagues with at least five to ten years of relevant work experience, to provide our customers a service with extensive and in-depth knowledge.

The quality control department is a relatively new department, less than ten years old. It combines CMMI Level 2 operating standards through internal audit and control to ensure the standardization and normalization of the product delivery process, which includes meeting customer needs and schedule and quality requirements.

From the initial stage of focusing on customer contract management and the delivery and archiving of customer documents, its work contents now cover diverse auditing tasks such as outsourcing procurement, contract construction management, project delivery scheduling, internal training, and so on. The quality control department has moved from its past practice, which relies on human experience and judgment, to a strengthening of the collection and analysis of data and information, turning it into actual improvement actions. For example, identifying common problems in product development, emphasis on data, preventing disputes caused by human factors; these are all realization of the essence of the CMMI Level 4 practice.